How to raise a casino complaint

Start with the operator

Use the gambling business’s published complaints process. Explain the issue clearly, state the outcome you are seeking and include dates, transaction references and relevant correspondence. Keep copies.

Escalation and dispute resolution

Use the operator’s published complaints procedure and keep your records. Check its terms for any independent escalation arrangements, eligibility, deadlines and costs. WBC cannot access accounts or resolve transactions.

World’s Best Casino content corrections

If a World’s Best Casino listing appears inaccurate, do not rely on it to make a gambling decision. Report it through our Corrections page, including the page address and the detail you believe is wrong.

Prepare before you complain

Write down what happened in order, with dates and times. Gather screenshots of the game, balance, bonus terms, messages and any emails. Note the amounts involved and what outcome you want, whether that is a payout, a refund, an explanation or an account being closed.

A short, factual complaint is usually resolved faster than a long one. State the problem, the evidence and the outcome you are asking for, and keep a copy of everything you send.

The operator’s complaints process

Use the operator’s published complaints procedure and keep your records. Check its terms for any independent escalation arrangements, eligibility, deadlines and costs. WBC cannot access accounts or resolve transactions.

Alternative Dispute Resolution

Independent dispute resolution is not available for every operator or every complaint. Check the current terms for the named service, which disputes it accepts, any cost and the steps required before submitting. Do not assume that an overseas service covers your account or can recover your money.

Use the operator’s published complaints procedure and keep your records. Check its terms for any independent escalation arrangements, eligibility, deadlines and costs. WBC cannot access accounts or resolve transactions.

Telling World’s Best Casino about a problem

If something on World’s Best Casino is wrong or out of date, such as a licence number, offer term or payment method, use our contact page or the corrections process. We check the report against a primary source and update the page with the date of the change.

We cannot resolve disputes between you and a gambling business, but we can make sure the information we publish reflects what you have found.

Common questions

How long does an operator have to respond? Use the operator’s published complaints procedure and keep your records. Check its terms for any independent escalation arrangements, eligibility, deadlines and costs. WBC cannot access accounts or resolve transactions.

Does dispute resolution cost anything? Check the named service’s eligibility and fees before submitting. Do not assume that every dispute service is free or available to your account.

Can I complain on social media instead? You can, but it does not replace the formal process. Raise a written complaint with the operator first so there is a record and a clear timeline.

Further wellbeing guidance